Start/Stop Utility Service

Utility Services

The City of Clayton's Utility Services manages the water, sewer, and garbage accounts for many City residents. It also manages the water and sewer for a majority of the residents in Rabun County. Our service area includes the City of Clayton, City of Mountain City, as well as other unincorporated sections of Rabun County.

PLEASE NOTE:
Rabun County does not directly provide water or sewer service to the residents of the City of Clayton.

Water

Sewer

Trash

The City of Clayton Offers Two Ways to Apply for New Utility Services:

1. Mail-In / Drop-off Application:

Download and Complete a New Service Application Mail the completed New Utility Service Application, a check, cash, money order, or cashier's check for the applicable fees, and a photocopy of your government issued ID (example: driver's license).

Application materials should be mailed to:
City of Clayton Utility Services
837 Highway 76 West
Clayton, Georgia 30525

Application After Hours drop-off at City Hall Utility Services Dropbox:
Forms are also provided outside the City Hall front door for you to fill out. Include a check, cash, money order, or cashier's check for the applicable fees, and a photocopy of your government issued ID (example: driver's license).

2. Applying in person:

Utility Billing office location: 837 Highway 76 West, Clayton, Georgia 30525. Bring a check, cash, credit card, money order, or cashier's check for the applicable fees, and your government issued ID (example: driver's license).

Click below for the specific documents needed to establish New Utility Services if you are a...

Property Owner

The following documents are required to establish the service by the owner:

New Utility Service Application.
Copy of the 1st page of the Settlement Statement and copy of the Acknowledgment and Receipt of Settlement Statement. In lieu of settlement statement, deeds (e.g., Foreclosure, Security and Warranty) may be submitted. However, the document MUST be recorded by the court.
Valid government-issued picture identification.
Management Agreement; ONLY if you will have your property managed by a third party.

Tenant

Please note that the OWNER/MANAGEMENT COMPANY of the property must have an account in order for a tenant to establish service.

The following documents are required to establish the service by the tenant:

New Utility Service Application.
The first page of the lease, which includes owner/tenant information and dates of lease.
Signature page of the lease, which includes signatures of both parties on lease.
Valid government-issued Picture Identification.

Property Manager

Please note that the OWNER of the property must have an account in order for a property management company to establish service.

If the OWNER provides a copy of the Management Agreement with their application the management company will not need to apply.

The following documents are required to establish the service by the property management company:

New Utility Service Application.
Management Agreement, which includes owner information and dates of contract, and signatures of both parties on the agreement.
Valid government-issued picture identification of the representative of the company that completes the application.

Realtor

Important Things to Know

Same day service is not available, please allow up to 2 business days for all service requests.
New service connections and delinquent reconnections are performed Monday through Friday 8:30am to 3:30 pm on the day following any new account creation/reeconnection and may take up to two (2) business days.
Service disconnections are performed Monday through Wednesday.
We do not connect or disconnect on standard holidays, weekends, or before/after normal business hours.
We can schedule connections and disconnections by calendar date only. Because routes observed by technicians are set based on the previous days’ orders, we cannot set hourly schedules.
Service connections and disconnections may be scheduled up to 7 calendar days in advance.
All outstanding bills, in Owner/Leaseholder/Tenants name(s), must be paid in full before a New, Reconnect, or Transfer Service order is submitted.
When tenants vacate a property and/or close an account, service is not automatically transferred back to property owner, management company, or apartment complex name.
Service connections are established by request only.